Booking Terms & Policies
Booking Terms & Policies: Jenik Tours Ltd recognizes that whilst the current uncertain climate remains and continues to have an impact on travel and to the tourism industry at large, there also continues to be developed with the management of the Covid -19 pandemic that is enabling potential clients to make their holiday plans and commitments.
In response to the continued developments with the pandemic, Jenik Tours Ltd will continue to invest heavily in Health & Safety, thus providing all our guests with confidence and peace of mind during their safari with us.
We remain committed to exercising increased flexibility to our booking terms and conditions in 2022, by accommodating requests for waiver of cancellation charges, consideration on deposits/payments or rescheduling of your trips, all in a bid to encourage bookings.
Below is our current cancellation and deposit policies as below:
Payment of Deposit.
A 30% mandatory deposit based on the total value of your respective safari booking will be payable upon confirmation that is past 90 days before starting date.
Balance payment.
Final and full payment shall be required strictly to be paid 21 days before arrival. After your full payment, you will receive a confirmation voucher for all safari items booked and secured with respect to your safari with us.
For the sake of gainful management of your safari bookings for mutual benefit, it is our wish that we have close collaboration with our fellow suppliers in order to ensure we have regular updates on sales and notice of any intended cancellations or deferments. This will enable us to manage a reduced release period and more importantly manage your bookings more efficiently.
The cancellation policy is as below:
Jenik Tours Ltd will not raise any cancellation charges except for the below: – For all bookings that entail gorilla and chimpanzee permits, these are non-refundable. Permits are considered non-refundable after they have been secured and paid for.
-Any booking cancelled within 45-30 days of arrival, a cancellation fee of 15% will be levied.
-Any booking cancelled between 29 –07 days of arrival – 50% cancellation fees will apply Bookings cancelled within 07 days of arrival – 100% cancellation charge will be levied.
Group bookings.
All group bookings will be managed in accordance with special terms & conditions agreed upon at the time of booking.
Refunds.
We will hold credit for all deposits/payments for any deferred bookings and the credit can be transferred to another booking or held for future use. Safari items that are transferrable to another individual’s names will be permitted and those that cannot be transferred shall be communicated in the process of securing your booking.
In case of a refund being requested, bank charges involved in sending you the refund shall be excluded and be charged off the amount to be refunded.
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